In July 2007 Swart Attorney voluntarily subjected itself to a quality audit. In the audit, the auditor, appointed by the Dutch Bar Association, established that Swart Attorney satisfactorily complied with the high quality standards. The 2007 Quality Standard, which Swart Attorney complies with, includes high quality requirements regarding intakes, performance, and the conclusion of your assignments. We are also subjected to periodical intercollegiate assessment, we organise weekly meetings on professional matters, we continuously monitor and evaluate customer satisfaction regarding our services, we subscribe voluntarily to the Complaints and Disputes Arrangement for the Legal Profession, and we set great value to clear understandings. Any necessary representation is warranted by our intensive collaboration with Maes Advocatuur of 's-Hertogenbosch (NL).
Over the past few years Mr. Swart was intensively involved in the development of quality care in the legal profession - out of personal interest. On 2 April 2003 Mr. Swart - along with four other lawyer's offices - received a mark of quality on behalf of the office for which he was working at the time. It was the first mark of quality to be awarded to a lawyer's office in the Netherlands (see photo).
Because of Mr Swart's personal interest in and commitment to this type of quality care Swart Advocaten has continued to live up to the strict standards in the spirit of this mark of quality since its foundation in March 2007. At present Swart & de Schepper Attorneys has conformed to the (different) quality standards that have been developed by the Dutch Bar Association since. The declaration that was presented to Swart & de schepper Attorneys after the audit is proof of the fact that Swart & de Schepper Attorneys meets these standards.
Our clients' feedback about our firm
When closing our files one of the things we do is to ask our clients for feedback. Feedback received during the past year included the following comments:
Swart & De Schepper Attorneys firm
Response:
- 43 paper responses
- 13 internet responses
The first interview:
"The possible courses of action and the next steps were clear."
The way the case was handled
"My case is not yet fully concluded, so I can't answer those relevant questions either."
"I'm very satisfied with Mr Swart so far"
"My case is not yet concluded, so I can't answer those relevant questions either."
"Dear Marco, As far as I'm concerned, a good customer satisfaction score. I found it very practical to deal with many of the issues by telephone and by email. It may be useful to know that the website was a determining factor in my choice of your firm. Very different from the many "boring" websites for other firms. Many thanks for the good work and result. Keep it up!"
"I'm extremely satisfied with Swart attorneys and in particular with Rob Zwanenberg who has assisted me very well and whose defence statement was a real work of art. He also took the various threats I received from my former employer very seriously and I received support from Rob Zwanenberg. The matter has not yet been concluded despite the court's judgment in my favour."
"My former employer does not want to pay compensation and the threats and intimidation have started again. Rob Zwanenberg is helping me with this and has engaged the services of a bailiff: we will have to wait to see how it will all end. But I shall certainly sincerely recommend Swart Attorneys and Rob Zwanenberg to everyone should this be necessary."
"Good work, see you again"
"I would also like to receive a questionnaire from Mr xxxx, Master of Laws, residing at xxxx and having his offices in Helmond because I am less satisfied with him, primarily because he abandoned me in the middle of a case. He has refused to give any reason for this despite many requests."
"The recovery costs have been covered in full!"
"I was assisted extremely well. Thank you very much."
"My compliments! The treatment I received was not only highly professional but also very friendly."
"Dear Marco, Many thanks for the satisfactory result in my case! Kind regards, Caroline."
"I'm very satisfied with the results achieved by my lawyer and will certainly recommend him to others."
For more positive recommendations, see our lawyers' Linked In profiles.
